HRS Supervisor (Offers & Events)

Job Summary

Jobs at this level are responsible for supervising and conducting periodic assessment of HR operations pertaining to recruitment, on – boarding, employee care, employee profile maintenance and other employee services in line with prescribed policies and procedures. In addition, they are responsible for resolving all employee queries/complaints related to HR processes, reviewing key operational human resource metrics and undertaking initiatives for improvement.

Core Responsibilities

• Supervise and provide required support in the execution of all operations related to payroll, benefits administration, GOSI, expenses and third party payments and other services related to Compensation & Benefits administration.
• Manage projects and initiatives, as may be required by the reporting senior.
• Coordinate across a number of work units within the specified area of work including personnel services, to ensure efficient workflows and accurate outputs.
• Ensure all requests pertaining to updating employee information are addressed on time and employee profiles are updated to incorporate changes after promotions, transfers etc.
• Ensure all data input requirements related to employee information for HR initiatives and processes such as employee engagement, performance appraisal etc. are met on time.
• Supervise the implementation of all relevant procedures related to end of employment procedures and ensures requisite administrative assistance is available to employees.
• Resolve all employee queries/complaints pertaining to HR processes and escalates critical issues to relevant managers for resolution.
• Coordinate with relevant HR Business Partner for required HR support in managing operational HR issues.
• Provide support in managing employee services like attendance, absenteeism, time-management, training support and other HR operational services.
• Act as a first point of contact for all employee services related queries and ensure its completion.
• Support in achieving maximum efficiency of operational resources by providing required interventions.
• Manage human resources improvement projects and monitors their progress to ensure that results are achieved.
• Supervise preparation of all reports pertaining to HR processes and analyses the same to identify areas for improvement.
• Supervise work teams, if needed, to ensure work continuity.
• Liaise with other team members to build effective working relationships and identifies synergies.
• Develop and supervises the respective team members, if needed, for undertaking higher responsibilities.

Qualifications/Certification

Bachelor’s Degree in Business Administration/Human Resources.

Years of Experience

6 – 7 years of experience in HR Operations preferably in technology/telecommunication industry.

Nature of Experience

Prior experience in Compensation & Benefits administration.

Desired Skills & Knowledge

• Advance knowledge of HR and/or HR operations.
• Advance proficiency in data collection & analysis.
• Advance proficiency in MS Office.
• Advance proficiency in business acumen.
• Advance proficiency in policies & procedures.
• Advance proficiency in report writing.
• Advance knowledge of KSA labour laws and benefits administration.