Advanced Customer Service for Retail

  • Address: Floor 36, One Lake Plaza, Cluster T, Jumeirah Lakes Towers - Dubai, UAE (Map)
  • Tel: Show Number
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Course contents

  • Retail Sector
  • Skills Checklist
  • What is Customer Service?
  • Effective First Impressions
  • Create an unforgettable First Impression
  • Recognizing Customer Needs
  • Impression
  • Make customers feel important
  • Body Language
  • Cultural Awareness
  • Communicate
  • What is Communication?
  • Phone and Email Etiquette
  • Customer Interest
  • Generate Customer Interest
  • Manage Customers’ Expectation
  • Upselling and Cross Selling
  • Complaint Resolution
  • Internal Customer Service
  • Following Company Guidelines
  • Commitment to Quality
  • Customer Loyalty
  • Following Up with the Customer
  • Customer Surveys
  • Improving Quality of Operations
  • Customer Service Obstacles
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