Certification in Leadership and Management

Leadership Training for Managerial Success. Get effective leadership skills for managers to motivate and influence your folks to accomplish team goals.

Target Audience

This training is for

• Employees who lead without a Title
• Senior and experienced employees who would like to develop into managerial responsibility
• Newly promoted managers
• Managers who would like to develop into a more senior supervisory role
• Senior supervisors who would like to refresh and develop their skills

Training Aims & Objective

• To provide supervisors with the necessary knowledge, skills and behaviors to increase their effectiveness in their current roles
• To equip supervisors with the managerial skills necessary for them to adapt to changing demands
• To improve succession planning to enable managers to fulfill their potential within the company
• Understand how to structure supervision to meet your own and your employees’ needs and build a productive relationship
• Understand the different and interrelated nature of supervision, coaching and feedback
• Explore common supervision problems and dilemmas and practice their resolution

Methods used for training

• PPT
• Videos
• Case Studies
• Games and Activities
• Role Plays and group discussions

Course Contents

Leadership Training

• Vision, roles and responsibilities of an inspirational leader
• Leading VS Managing
• Qualities and skills required
• Different leadership styles and steps to adapt to different situations
• Overcoming the challenges of leadership

Setting Objectives and Targets

• Where are you now and where do you want to be, by when?
• Plan and actions required to achieve these objectives
• Monitoring and measuring

Team Building & Motivation Training

• Roles and responsibilities of individuals in the team
• Building a strong team which delivers results
• Steps to build a team
• Forming
• Storming
• Norming
• Performing
• Adjourning
• Factors which motivate you and others
• Increasing motivation to improve individual performance
• Management skills required to motivate individuals and teams

Delegation Training

• The delegation process
• River banking – The risks and how to avoid it
• Benefits of effective delegation.
• Road blocks to delegation and how to overcome them.
• When? What? And to whom is it ok to delegate tasks?

Conflict Management Training

• Understanding the ingredients and roots of conflict within an organization
• Steps to resolve a conflict
• Analyzing a conflict
• Determining management Strategy
• Pre negotiation
• Negotiation
• Post Negotiation

Assertiveness

• Characteristics and skills of assertiveness
• Handling difficult people with confidence
• Responding appropriately to aggressive, assertive and passive people

Coaching & Feedback

• Importance and functions of coaching
• Providing positive feedback
• Guidelines for constructive feedback
• Giving feedback and receiving criticism constructively

Communication Skills

• Structure simple messages using appropriate language and delivery
• Active Listening to ensure mutual understanding
• Generate productive and open discussions to solve problems
• Overcome the barriers of communication

Time and Stress Management Traning

• Prioritizing and organizing work according to goals
• Eliminating time wasters
• Identifying the causes and symptoms of stress
• Planning and implementing your strategy to avoid burnout