Most people hear, very few listen! If you want to develop the latter quality, we have a course for you.
Course Objectives
- Understand the importance of listening behavior and effective communications.
- Understand essential elements of listening actively.
- Learn how to be an “active listener”.
- Use body language to emphasize and support the communicated message.
- Appreciate the role of questioning and confirming.
- Improve the communication process by paraphrasing and asking open-ended questions.
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