Supervisory Skills – For Supervisors And Managers

Supervisory Skills is a 3-day programme designed to get supervisors and junior management on the right track. It will assist in the efforts to improve the standards and service culture in the business. Not available as a Public Course.

All too often a high performing employee is promoted to a more senior role in charge of other staff without having the necessary skills and knowledge to make an effective transition. Manage the impact supervisors have on operational standards, staff morale and customer service with this programme.

Benefits

• Define the role of the Supervisor in relation to task, team and individual
• Practice making decisions with role outcomes in mind
• Identify when to use different behaviour styles
• Evaluate his/her own skills and effectiveness in a learning environment