How to Acquire Customers and Retain them Forever

Success in life is never just about what you know. If you are going to make your knowledge, skills and abilities work for you it is desirable to build a wide variety of contacts with whom you can share them in order to build some useful and resilient relationships.

Building those relationships requires a conscious recognition of the strategies and behaviours required.

This event will open up the possibility for you to create a strong and lasting network of useful acquaintances by the use of these strategies and behaviours. Prepare for a challenging, revealing, stimulating and extremely rewarding

Course Objectives

The specific objectives of this unique experience are to help you:

• Begin building your network.
• Extend your network.
• Get noticed.
• Build relationships.
• Gain trust.
• Strengthen the relationships.
• Make the network operate to your benefit.

Who Should Attend?

Junior managers, supervisors, line managers, team leaders, administrators – anyone who needs to build a network of strong and positive relationships.

Course Outline

Module 1: Nature of Networks

• Identifying types of network
• How networks behave

Expanding Your Networks

• Using your current contacts to gain access
• Identifying areas of mutual interest
• Looking outside your immediate area for opportunities to expand your contact list using the internet
• Other remote methods of attracting networks

Module 2: Joining and Leaving Groups

• Identifying desired groups
• Using current contacts
• Validating your entry into the group
• The power of the volunteer
• Moving on whilst maintaining the relationship

Module 3: Breaking the Ice

• How to create a good impression
• Selecting powerful openings
• Sound and impact
• Creating alliances
• Impact without offence

Small Talk

• Identifying key subject areas
• Use of questioning
• How to prompt a response

Module 4: Finding Common Ground

• Making a similar sound
•  Triggering mutual engagement
•  Identifying positive, common interests and experiences
• Avoiding the one-upmanship game

Keeping the Conversation Going

• How to bring some energy to the conversation
• Changing pace
• Using stories, asking questions
• Building trust

Module 5: Strengthening the Relationship

• Making it personal
• Building up positive credits
• Building obligation

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session