Customer Service

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

• Contract Centre Supervisor
• Customer Service Team Leader
• Customer Relations Advisor
• Hotel Manager
• Sales Manager

Study365, as the provider of leading training courses in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties of the highest standard.

This Customer Service Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours.

Course Curriculum

Customer Service Principles

• The Value of Customer Good Service
• Enhancing Customer Relationship
• Dealing with Customer Expectation
• Problem Solving
• Success of Customer Service

Customer Service Essentials

Customer Service Essentials

Setting Customer Service Goals & Objectives

Setting Customer Service Goals & Objectives

Communication Skills for Customer Service

Communication Skills for Customer Service

Customer Service Techniques

• Customer Awareness
• Improving Your Customer Service Leadership
• Building Teamwork for Customer Service

How To Manage Customer Service Team

• Managing Customer Service Quality
• Improving Service Delivery
• What is Good Customer Service

Improving Your Customer Service Leadership

Improving Your Customer Service Leadership

Leading Customer Service Team

Leading Customer Service Team

Team Working and Team Building

Team Working and Team Building

Handling Customer Complains

Handling Customer Complains

How To Work With Unhappy Customers

• Dealing with Angry Customers
• Learning from Angry Customers

How to Gain Back Lost Customers

How to Gain Back Lost Customers

Telephone Techniques

Telephone Techniques

Telephone Etiquette

Telephone Etiquette

Telephone Customer Service

Telephone Customer Service

Power of Telephone Courtesy

Power of Telephone Courtesy

Internal Customer Service

Internal Customer Service

Customer Service At Call Centres

• The CSR – A Powerful Choice
• Getting the Professional Edge
• All Important Customers
• Building Your Skills
• Building Your Skills with Technology
• Managing your Attitude

Method of Assessment

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded a certificate for Customer Service Training.

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• Benefit of applying NUS extra Discount Card.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

Eligibility / Requirements

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.