This course provides a comprehensive introduction to customer service. It covers communication, culture in the workplace, teamwork, complaint handling, and energy in a highly interactive and engaging way.
Course Benefits
By the end of the program, participants will be able to:
- Explain the importance of customer service for airports and their role in creating a great customer experience
- Communicate in a positive manner with customers
- Understand and apply appropriate behaviours based on scenarios
- Explain the importance of culture in the workplace and how to improve communication across cultures
- Handle difficult customers with confidence
- Act as team members and support each other
Who Should Attend
Anyone who works with internal or external customers.
Course Outline
- Communications (words, tone, body language, questioning techniques, 2-way communication)
- Active Listening
- APA Behaviour Model (Aggressive, Passive, Assertive)
- Professionalism
- First Impressions
- Culture
- Complaint Handling
- Energy at Work
- Teamwork
Course Prerequisite (s)
Intermediate English.
Twitter
Studied or Worked here? Share Your Review
Please do not post:
Thank you once again for doing your part to keep Edarabia the most trusted education source.