Customer Excellence

This course provides a comprehensive overview of customer service. It covers all the key elements to ensure employees are providing a world class service, including international standards, cultural persity, communication and professionalism.

Course Benefits

By the end of the program, participants will be able to:

• Communicate effectively with customers (face-to-face, emails, phone)
• Use body language and tone of voice to enhance their communications
• Apply Active Listening to customer interactions to improve relationships
• Understand the cultural dimensions involved in working the Middle East
• Demonstrate professionalism in the workplace

Who Should Attend

Anyone whose job involves dealing with customers, both internally or externally

Course Outline

• Significance of Improving Standards in Service
• Defining Customer Excellence
• Communication Etiquettes at the Airport
• Telephone Techniques
• Cultural persity in the Arab World
• Complaint Handling
• Active Listening
• Body Language
• Professionalism at the workplace

Course Prerequisite (s)

Basic English Skills