Effective Communication And Influencing Others

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

Course Objectives

• Well defined goals for more effective communications
• The ability to create an open environment for communication
• The skill to communicate clearly
• Using 6 steps influence model
• Stronger relationships through powerful communication
• An understanding of other people communication styles and needs
• Techniques to facilitate effective team and meeting communications
• Emotional Intelligence to deal with difficult situations
• Decides what information needs to be communicated and to whom
• Decides when and how to communicate information
• Listens and respects the views of others
• Helps foster communication so that everyone shares ideas and works toward the same goal

Who Should Attend?

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships

Course Outline

Foundation Tools

• Set clear communication objectives
• Establish clear understanding of roles
• Clarify the requirements and process that is most effective to achieve communication outcomes
• Identify and utilize common ground for successful interactions
• Team Exercise

The Communication Process

• Stages of Communication
• Prepare the message
• Match the message
• Deliver the message
• Barriers to communication
• Communication Exercise-Case Studies

Communication Skills

• Choice and Control
• Emotional Intelligence
• Four Key Components
• Developing Trust
• Gaining Rapport
• Outcome Thinking
• Listening for understanding
• Expressing without Provoking
• Questioning for Specifics
• 3 Key principles of effective communication
• Exercise: Effective communication – face to face
• Summarizing

Influencing and its Model

• Expanding the Skill Set
• Influencing Framework
• Guidelines
• Personal Needs and Motivations
• Influencing Strategy
• 6 steps influence model and it’s application
• Influencing Exercise-Planning and Practice

Challenging Situations Understanding and Managing Conflict

• Communicating Non-Defensively
• Communicating Exercise-Real Plays
• Facilitating Team Communications
• 6 steps process of managing conflict
• Dealing with Dreaded Behaviors
• Team Exercise-Difficult Situations
• Case Study: Managing conflict effectively

Summary and Action Plans

• Lessons learned and plans for ongoing development

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session