Problem Solving

Problems don't go away; rather they have a habit of growing unless dealt with effectively by a good manager or team member. There is always another way to do it, it might be cheaper, quicker or sell more. Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems. This course is about developing problem-solving skills. This course is about how to close the gap between the situation you have now, and the situation that you want.

Course Objective

• Learn how to solve your problems quickly
• Pre-empt problems: Solve problems before they can occur
• Break problems down into their components parts
• Problem - cause - solutions, mapping
• Problem - implication - countermeasures, mapping
• Creative problem solving: Using the imagination to solve problems
• The Mastermind Principle. Make use of many minds

Course Outline

• Introduction
• What is meant by the word "Problem"?
• The seven skills of problem-solving
• Prevent the problem from happening in the first place
• Map out the problem cause solution
• Map out the problem implications and countermeasures
• Combine the two-above map
• Creative problem-solving. Imagination and innovation
• Developing the imagination to solve problems
• The Mastermind Alliance. Many minds make light work
• Profiting from problems. Some problems are a Blessing in disguise
• Putting these seven skills to work