Managing Conflict: Power through Influence

This course provides conflict resolution training to equip participants with the skills, knowledge and confidence to effectively manage and turn around potentially negative performance situations in the workplace in a clear, assertive and constructive manner. This training course offers practical tips for managers and team leaders aimed at managing conflict at work and introducing an effective conflict management strategy. Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace. This training course focuses on how to improve innovation and develop creative thinking in your workplace. Learn how to develop creativity, innovation and lateral thinking - for individuals and work teams.

Course Objectives

By the end of this training course, the participants will have:

• Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
• Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
• Demonstrated their skills in resolving conflict and confrontation
• Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

Who Should Attend?

Applicable to all

General Notes

• All our courses can be facilitated as Customized In-House Training course.
• Course duration is flexible and the contents can be modified to fit any number of days.
• As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
• The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
• FREE Consultation and Coaching provided during and after the course.