Managerial Skills and Abilities

Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an organization. It is aligned with the Quality Management division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Excellence certification exam.

• Match the basic principles of management to examples
• Match management theories to their descriptions
• Recognize the factors that influence management style
• match management styles to examples
• Match tools used by managers to their descriptions
• Identify the advantages and caveats of systems thinking
• Recognize HR management activities used in staffing
• Recognize examples of professional development and recognition techniques
• Distinguish between basic types of financial statements
• Match the basic types of budgets to their descriptions
• Match examples to the tools and techniques used for assessing and managing risks in an organization
• Match the tactics used to assess the probability and impact of loss to their examples
• Match areas of knowledge management in an organization to their descriptions
• Identify typical organizational barriers to implementing knowledge management techniques