Team Dynamics

Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam.

• recognize when to use different types of teams
• identify descriptions of the classic phases of team development
• recognize basic team-building activities
• distinguish among typical team roles in a scenario
• recognize techniques for handling group dynamics
• recognize methods used to evaluate teams
• distinguish between intrinsic and extrinsic rewards