Emotional Intelligence Workshop

Lesson 1

• Introduction

Lesson 2

• Emotional Intelligence Defined
• Benefits of EQ
• The Academic Theory of EI & Assessing EQ
• Five Dimensions of the Trait EI Model
• EQ Self-Assessment Activity

Lesson 3

• Becoming Self-Aware
• Self-Awareness Explained
• Self-Manage for Success
• Being Open to Opposing Viewpoints
• Learn to Compromise for Success
• Choose Your Attitude

Lesson 4

• Self-Management/Regulating Your Emotions
• 'EQ" in Action
• Emotional Science
• Understanding Emotions
• Find Your Self-Control
• Using Coping Methods
• Relaxation Techniques

Lesson 5

• Self-Motivation (M)
• Optimism
• Pessimism
• The Balance between Optimism and Pessimism
• The Power of Re-Framing: The Balance between Optimism and Pessimism

Lesson 6

• Empathy (E)
• What are the Barriers to Empathy?
• Developing Your Empathy
• Empathising with Others

Lesson 7

• Social Skills (SS)
• Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive
• Traits of a Person with High Social Skills

Lesson 8

• Skills in Emotional Intelligence
• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions

Lesson 9

• Verbal Communication Skills
• Verbal Communication - Clear Message, Emotionally Effective
• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Lesson 10

• Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It's Not What You Say, It's How You Say It

Lesson 11

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively