Pioneer Skills for the HR Professionals

This course is for Human Resources professionals or those who are about to start a career in Human Resources. The programme is also essential for experienced admins and managers in Human Resources who wish to update their knowledge and skills about the cutting-edge techniques in the various Human Resources functions.

Objectives

• Identify communication and explain its importance to the work of HR professionals.
• Produce written HR correspondence and sample HR reports.
• Amplify the basic skills of conflict resolution including influencing.
• Comprehend the main principles of business and report writing.
• Apply basic coaching techniques in HR specific circumstances.
• Explain the keys of customer service in HR and the steps to establish the required mindset.

Course Outline

Day 1

Human Resources and Communication

• Definition of Communication.
• Communication in HR.
• Questioning Techniques.
• Listening and Empathy.
• Characteristics of an Effective HR Communicator.
• Interviewing Techniques:
• The STAR Technique
• The FACT Technique
• The Probing Technique
• The Leading Technique
• Public Speaking fundamentals.

Day 2

Client-Centric HR Departments

• Understanding Customer Service.
• Internal Customers versus External Customers.
• The significance of Customer Service in HR.
• Establishing a Customer Service Mentality in the HR Department

Day 3

HR Business Communication and HR Report

• Fundamentals of Business Writing.
• Writing HR Reports.
• Common Mistakes in Writing HR Correspondence and Reports.
• Examples of HR Correspondence and Reports.

Day 4

Conflict Resolution: A Required Skill for HR Professionals

• Definition of Conflict.
• Sources of Conflict in HR.
• Influencing Skills.
• Thomas Kilmann Conflict Model.

Day 5

The 5 Principles of Coaching for HR Professionals:

• Principle 1: Feedback
• Principle 2: Accountability
• Principle 3 Challenge
• Principle 4: Tension
• Principle 5: Systems
• The “TGROW” Model of a Super Coach (Topic, Goal, Reality, Options, Will).