Qualification
- Arab Academy for Science, Technology and Maritime Transport (AASTMT), Egypt
Doctor of Philosophy (Ph.D.) in Quality Management - Aug 2014
- Productivity and Quality Management institute (PQI)
Major: Marketing – Customer Relationship Management (CRM)
Thesis Title: Effect of fixed cost on Customer Loyalty in Mobile operators.
* The Ph.D. in Quality Management degree is equivalent to the degree awarded by the Egyptian universities subject to the Law on Organization of Universities
Experience
- +20 Years Marketing and Management Experience in ICT industry.
- Ph.D. in Quality Management (Marketing – CRM), AASTMT
- Regional Manager, Corporate Sales – Orange Egypt (Full Time)
- Sales and Marketing Lecturer, AASTMT (Part-Time)
- Sales and Marketing Consultant (Freelancer)
- Certified Entrepreneurship – CHINA AID
- Certified E-Commerce Consultant (CeC) - AASTMT
- Certified Coach, Training Excellence Ltd, UK.
- EJB Steering Committee member, Alexandria Branch (Egyptian Junior Business Association) 2017
Sales and Marketing: Teaching, Training, Coaching and Consulting
Teaching subjects
- Key Account Management (KAM)
- Customer Relationship Management (CRM)
- Personal Selling
- Negotiation
- Innovation and Entrepreneurship
- Strategies for Competitive Advantage
- Business Model Canvas
- Public Relations
- Coaching for Performance
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