Change Management

Change management is a structured approach to transitioning individuals, teams and businesses from a current state to a desired future state. During the course delegates will learn how to design a change programme which allows for each stage of the Change Curve. They will consider how change is likely to impact individuals and why adopting a people focused change management plan is critical to success. Delegates will practice identifying stakeholders and crafting messages that positively influence them and minimise disruption.

Most changes mean people will need to learn new skills or ways of doing things, so the course also covers education and learning support for change in the form of coaching, counselling and training. Other areas covered during the course include:

• Building organisational readiness for change
• Preparing for resistance
• Embedding the change
• Measuring progress

By the end of the course delegate will not only understand change, but they will be ready to lead others in successfully embracing changes in the business environment.

Course Outline

Module 1 – Change and the organisation

• Defining change
• Why organisations need to change
• Organisational cultures and the change experience
• The Change Curve
• Design of the change programme

Module 2 – Change and the individual

• The impact of change on the individual and implications for planning.
• The ‘People focused’ change management plan
• Supporting successful change

Module 3 – Communications and Stakeholder Management

• Identify and analyse stakeholders
• Minimise disruption
• Develop effective influencing strategies
• Selling in the benefits
• The theory of effective communications
• Communication channels
• Communications plan
• Monitor and evaluate the effectiveness of the communications

Module 4 – Education and learning support

• The learning process
• Identifying and meeting learning needs
• The implications of ‘learning styles’ on design of learning interventions
• Coaching, counselling and training
• Team building and support

Module 5 – Change impact

• Manage the change journey and business continuity
• Embed the change
• Assess the wider impacts of the change
• Develop a change management plan

Module 6 – Change readiness

• Build motivation to change
• Build organisational readiness for change
• Prepare for resistance

Module 7 – Review and Evaluation

• Setting up Focus groups
• Demonstrating why the change was necessary
• Measuring progress

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