Operational Excellence

Operations management is concerned with the ways of achieving the most effective and efficient use of an organization’s resources, such as its financial and human resources, its capital resources and its raw materials.

Although operations management is often a specialist business function, many of the ideas and techniques of operations management presented on this course are likely to be of value to any manager in any business.

This course will provide you with the skills and tools needed to manage your operation efficiently and effectively. Many case studies will be discussed during this practical course that will bring the theory to life.

Objective

By the end of this interactive training programme, you will be able to:

• Develop a strategy for your operation
• Manage quality effectively
• Design and manage processes
• Manage inventories effectively
• Plan material requirement efficiently
• Apply useful new tools and models to improve planning and decision making

Course Outline

Module 1 - Operations Strategy

• Developing Your Mission and Strategy
• Achieving Competitive Advantage
• The Ten Strategic Operations Management Decisions
• Global Operations Strategy

Module 2 - Managing Quality

• Quality and Strategy
• Defining Quality
• International Quality Standards
• Total Quality Management (TQM)
• TQM Tools
• The Role of Inspection
• TQM and Service
• SPC (Statistical Process Control)

Module 3 - Process Strategy

• Four Process Strategies
• Process Analysis and Design
• Service Process Design
• Equipments and Technology Selection
• Production Technology
• Process Reengineering
• Capacity Planning

Module 4 - Inventory Management

• Functions of Inventory
• Inventory Management
• Inventory Models
• Inventory Models for Independent Demand

Module 5 - Aggregate Management

• The Planning Process
• The Nature of Aggregate Planning
• Aggregate Planning Strategies
• Methods for Aggregate Planning
• Aggregate Planning in Service

Module 6 - Material Requirements Planning (MRP)

• Dependent Inventory requirements
• MRP Structure
• MRP Management
• Lot Sizing Techniques
• Extension of MRP
• MRP in Service
• Distribution Resource Planning (DRP)
• Enterprise Resource Planning (ERP)

Module 7 - Lean and Six Sigma Production

• What is Lean 6 Sigma
• DMAIC Process

Module 8 - Decision Making Tools

• The Decision Process in Operations
• Fundamentals of Decision Making
• Decision Tables
• Decision Trees