IT Helpdesk Manager

Address: Dubai, UAE

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Company: Michael Page Dubai
Employment Type: Full Time
Experience: 12 Years
Gender: Mixed
Job Type: IT

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Job Summary

Responsible for user-facing IT services and access governance within a banking organisation.

Opportunity to standardise and mature user services
Leadership position within a growing IT function

Job Description

Ownership of user services and access controls
Ensuring consistent service quality and user experience
Managing support and service delivery teams
Acting as a bridge between IT and business users

The Successful Applicant

12-15+ years’ experience in user services or service management
Current banking experience in the GCC is essential
Strong stakeholder-facing and service leadership skills
Experience operating in regulated environments

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About Company

Michael Page is comprised of 25 disciplines – each providing a service to a specialist area of the market. We recruit permanent, temporary, contract and interim opportunities, typically from second/third job levels upward. Businesses we work with range from SMEs to global blue-chip organisations.

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