Agents, Front Office Siro

Job Summary

We are seeking an energetic and service driven Front Desk Agent to join a dynamic luxury hospitality environment where guest experience, wellbeing, and a vibrant lifestyle are at the core of the brand. This role is key to delivering a seamless arrival and departure experience while ensuring every guest interaction reflects warmth, efficiency, and attention to detail.

As a central point of contact, you will manage check ins and check outs, respond to guest enquiries, and support the resolution of service issues with professionalism and care. You will actively engage with guests across the property to gather feedback, enhance satisfaction, and identify opportunities for continuous improvement. A strong focus on upselling and maximizing room occupancy is essential, alongside maintaining accurate guest records, billing, and compliance with all operational procedures.

You will work closely with housekeeping, finance, and other departments to ensure smooth daily operations, timely room readiness, and accurate reporting. Attention to detail is critical, from managing guest preferences and reservations to ensuring all financial transactions and front office controls are handled with precision.

Success in this role requires a positive and engaging personality, strong problem solving skills, and the ability to thrive in a fast paced environment while embodying the brand’s active and guest focused culture.

Requirements:

• Minimum 2 years experience in a Front Office role within a luxury or boutique hotel
• Strong guest service and communication skills with fluent English
• Proficiency in Opera and Microsoft Office
• Excellent organizational, multitasking, and problem solving abilities
• Professional presentation and a proactive, team oriented mindset

This is an opportunity to be part of a high performing team where energy, individuality, and excellence define the guest experience.