Accor Hotels

We are far more than a worldwide leader. We are 280,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 4,800 addresses. Our dynamic brands are established in 100 countries and are continuing their steady growth. A new Accor address opens every two days.

Accor offers opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits. We go beyond diversity to foster a culture of inclusion. Ours is a stage where individuality is celebrated, creativity encouraged, and agility rewarded. We train them ourselves, at 18 Accor Academie campuses.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

We have reshaped our core business around the idea of “Augmented Hospitality” — a refined vision of hospitality and the tailor-made services we can provide to a community of customers made up of guests and locals alike.

Augmented hospitality means anticipating a customer’s every need. Whether organizing upscale events, delivering personalized services, creating unique experiences or offering digital solutions, Accor’s vision of augmented hospitality is not just about planning for tomorrow, it is about designing tomorrow.

It’s no secret that our world is changing, and changing fast, which requires both clairvoyance, boldness and flexibility. Today, we are far more than hoteliers. We are also ambassadors of experience and we own the milliseconds that make up the journeys during which our guests explore new possibilities for life. We are spearheading a revolution that will change the face of hospitality. To achieve this, Accor treats the challenge of creating immersive experiences beyond the stay as an unprecedented opportunity. We have undertaken a dramatic transformation, culturally, technologically and physically in hotels; we have massively grown in our brand portfolio. We are increasingly gravitating towards agile alliances in a way that both our partners and Accor will be able to leverage our respective expertise to provide more innovative solutions to face current business challenges and rapid changes.

For over 50 years, we have been reinventing the hospitality business by breaking rules and making daring moves, challenging the status quo and revamping the guest experience. Today, we are continuing this exciting journey with a new identity and philosophy. Welcome to Accor, the augmented-hospitality group.

Since 2013-2015, we have been undergoing a fundamental transformation. The five-year journey of implementing an Asset-Light model has enabled us to build on multiple strengths. With the aim of both meeting current changes in the industry and anticipating those in the future, we have transformed Accor from a hotel group into a holistic ecosystem of hospitality services. Extensive strategic investments in a wide variety of sectors around the world have both strengthened our core capabilities and created a wider, complementary brand portfolio, from Raffles to ibis. Also covering entertainment and wellbeing brands, we energize our business of hospitality with an integrated model of brands, talents and services.

We cherish and nurture the uniqueness of all our talents, tailor opportunities to their needs, and encourage leadership through empathy and collaboration. We remain open to new ideas, practices, technology and opportunities, we can adapt to the world, anticipate change, and enable continuous, agile transformation. We want to make the world a better place and ensure that tourism’s benefits go beyond each guest. Which is why we support local communities and the whole planet with sustainable practices and the highest ethical standards.