Hostess

Job Sumnmary

The hostess is responsible for greeting customers as they arrive and as they leave while ensuring they had an excellent dining experience.

Key Accountabilities

• Schedules dining reservations and arranges parties or special services for diners and inform the manager for him to coordinate the needed preparations.
• Greet arriving customers with a friendly and welcoming approach, seat them and provide menus as they wait for the waiter/waitress to serve them.
• Provide support in inspecting the serving stations in the dining area to ensure neatness and cleanliness.
• Direct and instruct waiters/waitresses on customer needs to ensure customers receive fast and quality service from the moment they arrive.
• Prepare the workstation, maintain an organized reservation book and always make sure the menus are wiped down, free of spots or stains, and complete.

Qualifications, Experience, Knowledge

• High School Degree
• One year of experience in a similar role
• Fluency in English

Competencies

• Change and Adaptability
• Commercial Understanding
• Communication Skills
• Cultural Awareness
• Customer Focus
• Initiative
• Teamwork