Mohamed Mosad

I’m an IT Support / Network Engineer based in the UAE with hands-on experience supporting multi-site environments and resolving incidents under SLA-driven operations.

• Managed and supported network devices (switches/routers/firewalls) across 3 sites to maintain uptime and service quality.
• Implemented and troubleshot IPsec/SSL VPN for remote users/branches.
• Configured VLAN segmentation and inter-VLAN routing; diagnosed L2/L3 issues using Wireshark and device logs.
• Monitored infrastructure using SolarWinds, Zabbix, and PRTG; handled alerts, escalations, and RCA documentation.

I’m open to IT Support Specialist / IT Specialist / Network Engineer roles across the UAE and available to start immediately.

I’m an IT Support / Network Engineer based in the UAE with hands-on experience supporting multi-site environments and resolving incidents under SLA-driven operations. Managed and supported network devices (switches/routers/firewalls) across 3 sites to maintain uptime and service quality