Receptionist | Al Futtaim Automotive

Job Summary

We are currently looking for a professional Receptionist for Toyota Service Center in Al Badia, Dubai. As a Receptionist your main function is to receive walk-in customers at the showroom and address their queries.

What you will do

• Attend to all incoming calls and transfer calls to the concerned staff members.  Take note of any messages for staff members that are not available and pass on the message in a prompt manner
• Facilitating outgoing calls for staff members and keeping track of any personal calls being made to make sure they are charged to the respective individual.
• Deal with customer enquiries such as showroom timings, locations, telephone numbers etc., technical queries and complaints are to be transferred to the designated staff members.
• Assist in various admin related tasks during idle times.

Required skills to be successful

• 2 years’ experience in customer services front-end environment, preferably within the Automotive, Hospitality and Retail industries
• Working knowledge of MS Office applications specifically MS Excel is required
• Possess good customer orientation, good interpersonal and rapport building capabilities.
• Must have excellent and effective communication skills, Arabic speakers will be an advantage but not mandatory!

About the team

The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with all levels of people in the organization

What equips you for the role

The ideal candidate for this role should possess a good general level of education with 2 years’ experience in customer services front-end environment, preferably within the Automotive, Retail or Telecom industries. Working knowledge of MS Office applications specifically MS Excel is required. You must also possess excellent and effective communication skills, customer orientation, good interpersonal and rapport building capabilities. Excellent organizational and administrative skills, including an ability to meet deadlines and manage a varied workload in a busy environment is a must. Arabic speakers will be an added advantage for this role.