Shop Manager

Job Summary

• Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
• Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
• Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing costs where possible and reporting variances versus budget
• Ensure the stock is effectively measured and controlled and manage order placement activities to maximise sales and meet stock performance objectives
• Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner
• Prepare management information reports on store performance in order to allow informed decision making
• Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
• Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant
• Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines
• Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties
• Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other

Qualifications, Experience, Knowledge

• Bachelor’s Degree
• 3 years of experience in a managerial role
• Previous experience in the industry/retail is a major plus
• Strong knowledge and understanding of store operating procedures
• Fluency in English
• Proficiency in MS Office
• Strong product knowledge

Competencies

• Commercial Understanding
• Communication Skills
• Customer Focus
• Developing and Motivating Others
• Driving and Achieving Results
• Decision Making
• Strategic Thinking