Fitness Center Assistant/Coordinator

Job Summary

Customer Focus

• Be first responder to all inquiries coming in. These can be any general information about programs/ services offered by Fitness Center or Athletics.
• Ensure the iPad/s in the Fitness Center have all the appropriate information on it so that when customers come into the gym, it is all up to date information/flyers/schedules etc.
• Be able to answer any phone inquiries coming in. (Depending on where he/she will sit, the phones will be routed to him/her so that he/she will be answering calls when on duty).
• Man front-desk of the gym during busy hours.

Social Media / Marketing

• Create / design flyers for various activities to generate interest amongst the students and community.
• Distribute flyers (for FB or /and Intranet) depending on where it is required and to Community Life and other areas depending on flyer information (bulletin boards/residences etc).
• Generate ‘narratives’, ‘blurbs’ and ‘tweets’ to advertise various events and activities for Facebook, twitter and for announcements.
• Update Events Calendar and Group Fitness Class calendars.
• Ensure information on a web page, intranet and student portal are correct and to work with Lindsay to make sure it is all correct.
• Post announcements/ update regularly for various events and activities.

Administrative

• Data reconciliation of all attendance for REC classes as well as PT stats.
• Process ePro requests, payment releases, and reimbursements when required.
• Filing and maintaining the department drive and folders.
• Assisting in preparation of monthly reports for Senior Leadership.

Appointments

• Assist with updating the system and to ensure that there are no over-bookings.
• Keep a watch out for cancellations and ensure that they are being done within the time frame allotted. If not, send a warning letter or/ and block client.

Skills Required

• Excellent English communication skills, both written and spoken.
• Bright, can do attitude.
• Ability to work with a whole range of individuals.
• Degree educated with at least 1 years experience.