Effective Negotiation Skills

After attending participants will be better able to:

• Understand the fundamentals of effective negotiation
• Choose the correct negotiation strategy and style
• Effectively apply the chosen strategy and style

Course Content:

• Characteristics of good negotiators
• The process and stages of negotiations
• Forces in play during negotiating
• Negotiation styles
• Negotiation gambits
• Setting negotiation objectives
• Factors to consider when negotiating
• Pinpointing relevant key success factors and SWOT
• Choosing the right negotiation strategies
• How to effectively implement the chosen negotiation strategy
• Negotiating through written communications
• Negotiating through the telephone
• Negotiating face to face
• Cues, clues, signs and signals in negotiations
• Face and body language in negotiations
• Challenges in conducting actual negotiations and how to overcome them