Certified Business Operations Professional

As survival in the modern industrial environment becomes more important than success and profit, the modern demands placed upon the Operational functions of an organization are increasing dramatically. Business Operations are becoming the ‘go to’ function when the need for Value-Generation and Total Efficiency become the priority for the organization. Globalization, Supply Chain Risk, Financial Uncertainty, Resource Management are all factors affecting the way we conduct our business. This course addresses these issues and drives the need to embrace the modern business climate and understand how we can make an impact.

Understanding and implementing Corporate Strategy

• An overview of Corporate Strategy
• Tools and techniques for Strategic Analysis
• Appraising and selecting the Strategic Options
• Implementing Strategy
• Change Management

Maximizing the management of your Operations

• Overview of Operations Management
• The Impact of LEAN
• Achieving Total Productivity
• Understanding Quality

Implementing a culture of Continuous Improvement

• Learning by Doing
• Benchmarking
• KAIZEN
• Principles of ‘FIVE S’

Embracing the modern trends in Leadership

• What makes a good Leader
• Leadership versus Management
• Traits of a Great Leader
• Understanding Leadership Styles

Effective Management of Stakeholders

• The importance of Stakeholder Management
• Tools for Stakeholder Mapping
• Communication Planning
• Influencing and Persuasion

Building High Performing Teams

• Principles of Teamwork
• Efficient Team Formation
• Team Charters and Governance
• Getting the best out of your teams

Efficient management of Projects

• Getting the Scope right
• Effective Planning
• Planning Tools
• Risk Management
• Time / Cost / Quality

Developing efficient Supply Chains

• Supply Chain Management
• Supply Chain Mapping
• Understand the principles of Value Chains
• Procurement’s role in Operations

Resource Management

• Identifying your Key Resources
• Human Resources
• Training and Development
• Motivation in the Workplace

Course Benefits

• The ability to use the designation CBOP™ on your business card and resume
• Access to the ACPOP network and body of information online
• Gold embossed CBOP™ Certificate with your name and designation as Member of Gold embossed CBOP™ Certificate with your name and designation as Member of ACPOP (Association of Certified Procurement & Operations Professionals)
• The CBOP™ shows that you have completed advanced level Operational Management training and that you have the skills and experience in managing key business operations on a national, regional and global level

How will I be assessed?

Only those who successfully complete the examination and participate effectively in the course case studies will receive the Certified business Operations Professional designation CBOP™.

Entry Requirements

Delegates must meet the following criteria to be eligible to become CBOP™:

• Attendance – delegates must attend all sessions of the course. Delegates who miss more than two hours of the course sessions will not be eligible to sit the
• course exam
• Successful completion of the course assessment
• After successfully passing the exam the Certificates will be prepared by the ACPOP and will be handed to you on the final day of the workshop.