Certificate In Measuring, Monitoring And Improving The Customer Experience

This course features discussions, case studies and exercises to improve delegatesŐ understanding of customer experience, measuring and monitoring customer expectations, designing effective questionnaires and other tools to help them stay ahead of their competition.

The Business Case Developing A Customer-Centric View Measuring And Monitoring The Quality Of Process Outputs Measuring And Monitoring The Capability Of The Transformation Process Measuring And Monitoring Outcomes Using Gap Analysis To Identify Improvement Priorities Measuring And Monitoring Customer Satisfaction Analysing And Interpreting The Results Of A Customer Survey Reporting The Results Of A Customer Survey Complaints And Complaint Management Developing Insights Into The Drivers Of Customer Satisfaction