Customer Service is the process of meeting customers' needs and expectations by providing a high level of quality service resulting in a satisfied customers.
What will I learn?
- Understand the nature of outstanding customer service
- Send positive attitude to others
- Make sure customers return
- Handle complaints
- Deal with difficult customers
- Identify the needs of customers
- Provide for the need of customers
Target Audience
- Marketing and sales managers
- Corporate customer service managers
- Public relation staff and customer services managers
- Businessmen in a various institutions
CMP Certificates – KHDA Approval
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