Essentials for Key Supervisory Skills

Effective Supervisory Skills for Supervisors/Team Leader/Front Line Managers is essential in any successful operational environment. Supervisors/Team Leader/Front Line Managers are faced with a variety of situations they need to be able to effectively handle. They have competing priorities from operations and from the staff they lead. Research shows that many employees are promoted or placed in a leadership position without effective training or skills.

The focus of this two day workshop is to educate and develop Supervisors/Team Leader/Front Line Managers in effective leadership and supervisory skills in order to effectively manage situations. It is designed to be an interactive and challenging programme, with emphasis on facilitation and group involvement.

The programme is designed in three specific units:

1. Leadership Theory and effective change
2. Effective high impact Supervisor skills for today’s aviation environment
3. Developing leadership skills that support continued professional growth and development.

The programme supports the following core competencies:

1. Leadership
2. Interpersonal Ability
3. Influencing
4. Coaching
5. Decision Making
6. Problem Solving

Approaches:

The approaches are designed to be reflective, challenging, interactive and stimulating. Delegates should be willing to participate and be committed to their own professional growth and development. Candidates can expect to be busy as the program will develop practical skills to be used immediately following the program.

Who should attend:

Those that currently have a supervisory role and want to develop and enhance skills, both formal and informal.