IT Support Analyst

To monitor and maintain the computer systems and networks. Install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems.

Key Responsibilities/Duties:

• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users’ accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with users and other professionals (e.g., software developers);
• testing and evaluating new technology;

Skills

• Strong knowledge of computer hardware, servers and operating systems
• Good Troubleshooting and diagnostics Skills
• Good communication skills
• Relevant Technical Certifications like MCSE, MCP, A+ is a plus
• Experience with ERP solutions is a plus