This advanced course aims to help you to enhance your image, your ability to speak publicly, convince and be impressive for an excellent response. You will focus on presenting with high personal impact.
This course covers various forms of written and verbal communication skills that are required in the workplace. Developing the self-assurance to communicate effectively in the workplace will be the main objective, and students will benefit from the practical approach to building these skills. They will identify the characteristics of effective communication and learn how to successfully critique business documents.
Each attendee who will complete this training will gain the following outcomes:
This course is intended for all Sales and marketing managers – for engaging the customers and wider external audience, Finance mangers – communicating results, tough decisions, proposals and processes, Operations managers/business unit mangers for strategy and better ways to succeed and all managers to convince internally and externally for business growth and agreement to action.
Training Duration: 4 (Four) days (6 Hours/day)
The following program is planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:
| 08:30 – 09:00 | Registration & Coffee |
| 09:00 – 09:30 | Welcome & Introduction |
| 09:30 – 10:30 | Lifting our Personal Barriers to Success |
| 10:30 – 10:45 | Break |
| 10:45 – 12:30 | Lifting our Personal Barriers to Success (cont’d) |
| 12:30 – 01:30 | Communication at its Best – Main Principles, Tools and Techniques |
| 01:30 – 02:10 | Lunch |
| 02:10 – 03:30 | Communication at its Best – Main Principles, Tools and Techniques (cont’d) |
| 03:30 – 03:45 | Break |
| 03:45 – 04:00 | Training Wrap-Up |
| 04:00 | End of the Day One |
| 09:00 – 09:30 | Training Recapitulation for Day One |
| 09:30 – 10:30 | Managing Content |
| 10:30 – 10:45 | Break |
| 10:45 – 12:30 | Managing Content (cont’d) |
| 12:30 – 01:30 | Managing the Presentation Media |
| 01:30 – 02:10 | Lunch |
| 02:10 – 03:30 | Managing the Presentation Media (cont’d) |
| 03:30 – 03:45 | Break |
| 03:45 – 04:00 | Training Wrap-Up |
| 04:00 | End of the Day Two |
| 09:00 – 09:30 | Training Recapitulation for Day Two |
| 09:30 – 10:30 | Designing and Building the Presentation Session – Structure |
| 10:30 – 10:45 | Break |
| 10:45 – 12:30 | Designing and Building the Presentation Session – Structure (cont’d) |
| 12:30 – 01:30 | Managing Yourself – the Presenter |
| 01:30 – 02:10 | Lunch |
| 02:10 – 03:30 | Managing Yourself – the Presenter (cont’d) |
| 03:30 – 03:45 | Break |
| 03:45 – 04:00 | Training Wrap-Up |
| 04:00 | End of the Day Three |
| 09:00 – 09:30 | Training Recapitulation for Day Three |
| 09:30 – 10:30 | Managing the Audience |
| 10:30 – 10:45 | Break |
| 10:45 – 01:30 | Managing the Audience (cont’d) |
| 01:30 – 02:10 | Lunch |
| 02:10 – 02:45 | Handling Objections and Questions Constructively & Confidently |
| 02:45 – 03:00 | Break |
| 03:00 – 03:30 | Handling Objections and Questions Constructively & Confidently (cont’d) |
| 03:30 – 03:45 | Training Summary |
| 03:45 – 04:00 | Giving of Training Certificate Completion |
| 04:00 | End of the Course |
Material given during the training: [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].
Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.
Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate
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