Customer Experience Endorsed Professional

Course Overview

Customer Experience (CX) can be defined as the outcome of the interaction between a company and its clients. The quality of client interaction with a company defines the general business image and reputation. Due to its clear importance, Customer Experience has become the critical element that can result in success or failure in the existing business environment.

In this course, participants study all the professional insights on the best praxis of Buyer Experience Management. The course covers all the fundamental topics on how to understand the needs and expectations of your consumers and the overall role of CX in business, along with specific issues such as how to achieve loyalty and happiness and deliver an outstanding digital experience. It also provides the skills to act in the multicultural global environment. This course is perfect if you wish to gain a wide-ranging overview and knowledge on the Buyer Experience and all its important elements.

In the course you will also gain professional knowledge and endorsed skills in the following areas:

• Understanding your customers and their expectations
• Developing and Setting Winning Client Experience praxis
• Improving Consumer Journey standards and process flow
• Setting best praxis on customer satisfaction and loyalty
• Practical implementation of CX and results assessment

Course content

Day 1

• Essentials of Customer Experience and its Impact on different companies
• Understanding and meeting your Consumers’ Needs and Expectations
• Role and requirements of Client Experience Management (CEM)
• Exposing the reasons and consequences for Consumers’ Behaviour Changes
• Right design of Client Experience determined by type of Business
• McKinsey method of Client Experience Measurement Pyramid

Day 2

• Defining and setting a Professional CX benchmark for your company
• Improving the Customer Journey to achieve excellent Customer Experience
• Programs of Happiness and positive attitude Worldwide and in the UAE
• Consumer Happiness initiative in Private and Government sectors
• Digital Experience - Changing the Reality – How to Exploit It
• Predicting the future of Digital CX and Smart Technologies

Day 3

• Central principles of providing Excellent Multicultural CX
• Setting high Standards of Buyer Experience for Modern Business
• Competent evaluation of company CX from the Client’s point of View
• Understanding the actions you should take to improve the current CX
• Guide on Efficient Methods to Deliver Unforgettable CX
• Analysing Business Cases and best Praxis of International Companies

What will you gain

Upon attending this short and intensive Atton Institute course, you will learn how to:

• Establish the right balance between customer experience and business policies
• Study what customers really want from your company and your CX team
• Boost your career with Endorsed Professional knowledge
• Identify a strategy to create a remarkable client experience internally and externally
• Master techniques to deal with clients’ expectations and wants
• Develop a Consumer Journey which is perfectly adapted to the company structure
• Improve professional strategy for implementing requirements for happiness
• Develop programs that help to increase customer loyalty and retention rate
• Work in a multicultural environment with the maximum efficiency and expertise
• Enhance the ranking of the company on the market by providing excellent CX
• Be up-to-date on the latest global CX trends, facts and challenges

Why Choose Atton Courses?

We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.

We deliver in our 2- and 3-day trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.

Course Advantages

Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.

Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.