Communication means are an important tool to others that we all use on a daily basis. Therefore, training on how to understand the communication language and use it in an effective manner may largely improve our relations with others within your family, your colleagues or others. It also helps you deal with different situations faced in work. This practical course will help you easily learn the art and secrets of the communication language and how to master it.
Each attendee who will complete this training will gain the following outcomes
This training course is designed to fit any employee in any company that wishes to improve its means of communication.
Training Duration: Two (2) days (6 Hours/day)
The following program are planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:
| 08:30 – 09:00 | Registration & Coffee |
| 09:00 – 09:30 | Welcome & Introduction |
| 09:30 – 10:30 | Definition of effective communication. The importance of communication. Communication in human relations. Twenty prohibitions in your communications with others. |
| 10:30 – 11:30 | Elements of communication. Terms of communication success. Qualities of the sender and receiver. Fundamental principles of communication. Non-verbal communication (body language). |
| 11:30 – 11:45 | Break |
| 11:45 – 12:15 | Presentation |
| 12:15 – 01:30 | The importance of body language. The communication language and its general uses. Boundaries when standing. Body language in combined movements. Recognizing body language signs in communication. |
| 01:30 – 02:10 | Lunch |
| 02:10 – 02:45 | Role play |
| 02:45 – 03:15 | Case study |
| 03:15 – 03:30 | Why reading others is crucial What are the four gaps to see and discover others. What are the ten qualities of a skilled people reader. |
| 03:30 – 03:50 | Role play |
| 03:50 – 04:00 | Training Wrap-Up |
| 04:00 | End of the Day One |
| 09:00 – 09:15 | Training Recapitulation for Day One |
| 09:15 – 10:00 | The nine personal communication skills. Listening and its role in a successful understanding and dialogue. Leaders’ listening. Decreasing tension. |
| 10:00 – 10:30 | Role play |
| 10:30 – 10:45 | Break |
| 10:45 – 11:30 | Elements of understanding. Main tolls for effective listening. How to give an advice. |
| 11:30 – 12:00 | The art of listening. The art of dialogue. Obstacles of listening. |
| 12:00 – 01:30 | Presentations and interactive participations/Case study |
| 01:30 – 02:10 | Lunch |
| 02:10 – 02:30 | Effective communication. The art of listening. |
| 02:30 – 03:30 | Presentations / Role play |
| 03:30 – 03:45 | Training Summary |
| 03:45 – 4:00 | Giving of Training Certificate Completion |
| 04:00 | End of the Course |
Material given during the training: [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].
Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.
Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate
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