Quality Management

A quality management is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. It helps to coordinate and directs an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

During the length of the course, we teach the importance of diligence and alertness and its implications in positive and negative scenarios. This course is best suited for individuals, leaders, supervisors and all who are engaged in quality management implementation of organizational performance.

Overview of target Competencies

• Quality management
• Quality control and assurance
• Applying quality tools
• Leadership
• Team management
• Understanding ethics
• Using quality methodologies

Leadership and management in quality

• Definition, similarities and differences
• Can leadership be taught and developed?
• Traits of a true quality leader
• Role of leadership in supporting quality management systems
• Situational leadership in quality

Quality basics and definitions

• Definition and concept of quality
• History of quality
• Benefits of implementing a quality model
• Review of common quality models
• Review of quality gurus
• Quality philosophies
• Deming’s fourteen points
• Juran’s trilogy
• Crosby’s zero defect mindset
• House of quality and Quality Function Deployment (QFD)
• Six Sigma methodology
• Lean principles
• Quality models, awards and methodologies
• Malcolm Baldrige national quality award and EFQM
• Dubai quality award
• HH Sheikh Khalifa excellence award
• ISO9001
• Total quality management

Building teams in a quality management system

• Why team thinking is important in quality management projects
• Barriers to teams achievements
• Characteristics of effective teams
• Team development cycle
• Team members selection tools