Telephone Etiquette

This Professional Telephone Etiquette course aims at helping employees create an impression from that first telephone call thereby, reflecting the Organisation in the best light possible. It focuses on developing telephone skills to deal with customers assertively, and with a sense of care and a positive attitude.

This Professional Telephone Etiquette course aims at helping employees create an impression from that first telephone call thereby, reflecting the Organisation in the best light possible. It focuses on developing telephone skills to deal with customers assertively, and with a sense of care and a positive attitude.

 Learning Outcomes:

• Providing effective client service over the phone
• Projecting professional image over the phone
• Mastering a reassuring telephone voice
• Using communication techniques that win the customer
• Learn how to ask questions effectively over the phone
• How to manage difficult customers professionally
• Tips for handling a busy reception
• Using the right words for positive communication