Customer Service Training

The Customer Service Training Course in Dubai provided by Pomegranate Institute is for individuals who want to make a significant contribution to their company's image or make their own lives more comfortable by consistently providing exceptional customer service. To create customer satisfaction, you need to go beyond good customer service and exceed your customers' expectations with excellent service. When you are working in the customer service field, there are specific standards that you must follow. In this customer service training course, we share unique techniques on how to deal with demanding customers face to face and over the phone.

Learning Outcomes

To create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service.

This Customer Service Training Course is for individuals who want to make a significant contribution to their company’s image or make their own lives easier by consistently providing exceptional customer service.

• Understanding an internal and external customer
• The importance of attitude and how it affects service standards
• Needs analysis techniques to understand customer needs
• Techniques for developing face to face customer service
• Techniques for service excellence over the phone
• Connecting with customers online
• How to deal with difficult customers
• Understand when to escalate Customer Service