Microsoft Outlook

Today the most widely used form of communication is email, either for business or personal. Most organizations invest in their employees by empowering them to learn the finer details of communicating smartly, thus making the organization look professional. In this course, you will learn how to use Outlook to send, receive and manage email messages, manage your contact information, and schedule meetings and appointments. Forget the pen and paper and create task notes for yourself and diary reminders all on Outlook. Find out how to manage your time with the Calendar and Tasks features and connect to a wide variety of email and social media accounts. This course is delivered by one of our Certified Trainers, who will make sure you get the most out of Outlook.

Basic

Lesson 1: Getting started

• The program window
• Outlook Today
• Getting help

Lesson 2: E-mail

• Reading messages
• Creating and sending messages
• Working with messages
• Handling attachments

Lesson 3: E-mail management

• Setting message options
• Managing junk e-mail
• Using Search folders
• Printing messages and attachments

Lesson 4: Contacts

• Working with contacts
• Using contact groups
• Using the People Pane

Lesson 5: Tasks

• Working with tasks
• Managing tasks

Lesson 6: Appointments and events

• Creating and sending appointments
• Modifying appointments
• Working with events
• Using Calendar views

Lesson 7: Meeting requests and responses

• Scheduling meetings
• Managing meetings

Advanced

Lesson 1: Customizing Outlook

• The Outlook environment
• General options
• Language and keyboard options
• Quick Steps
• The Navigation pane

Lesson 2: Working with contacts

• Address books
• Contact groups
• Working with contacts
• Using contact groups
• Using the People Pane

Lesson 3: Customizing messages

• Message appearance
• Signatures
• Voting buttons
• Out-of-office messages

Lesson 4: Organizing items

• Folders
• Searching
• Filters
• Categories

Lesson 5: Organizing Mail

• Organizing the Inbox folder
• Setting rules

Lesson 6: Tasks

• Working with tasks
• Managing tasks

Lesson 7: Appointments and events

• Creating and sending appointments
• Modifying appointments
• Working with events
• Using Calendar views

Lesson 8: Meeting requests and responses

• Scheduling meetings
• Managing meetings