Service Excellence

This Service Excellence workshop gets you ready for the business world, and is specifically designed for groups that want to polish their skills and improve their professional image.

The world may have evolved but manners still matter in business. If you wish to give your staff an extra edge to a professional image, this course delivers exactly that. This Service Excellence workshop gets you ready for the business world, and is specifically designed for groups that want to polish their skills and improve their professional image. The program covers office conduct and communicating with others, to name a few.

Learning Outcomes:

• Prepare participants to meet and greet colleagues and customers
• Dress for success
• Networking for success
• Understand business ethics
• Understand employee rights
• Identify unethical behaviours

Target Audience:

• Business Owners
• Managers
• Sales Consultants
• Receptionists
• Call Centre Agents

Individual Units:

• Business Etiquette
• Business Ethics
• Telephone Etiquette
• Customer Service