IATA Travel & Tourism Foundation

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations

Pre-requisites

• A good knowledge of English.
• An interest in a professional career in the travel and tourism industry.

Overview

Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfil all necessary travel.

Key Topics

• Provide excellent customer service and build customer loyalty
• Understand the various services and facilities available to airline passengers during their travel
• Advise customers on passport and visa requirements, as well as on travel insurance options
• Plan and reserve travel itineraries using standard industry coding
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Book and sell travel products using Global Distribution Systems (GDS) such as Amadeus, Galileo or Sabre.