Six Sigma: Define and Measure

In this course, you will start by gaining an understanding of the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyse, Improve and Control. In this course we will start with the Define phase, where you will discuss what "Quality" means and how to identify the Voice of the Customer. You will learn how to set an improvement project goal, calculate process yield, and identify Critical-to-Quality parameters. We continue with the Measure phase, where you will learn how to map a process and to use the necessary statistical techniques to establish the baseline performance of a process. You will also learn the basics of a Measurement System Analysis and to calculate the process capability. We will cover topics such as Tolerance design and Failure Mode and Effects Analysis (FMEA) as well as review the entire Six Sigma Road map as preparation for the second course in this series. To complement the lectures, we provide interactive exercises, which allow learners to see the statistics "in action." Learners then master the statistical concepts by completing practice problems. These are then reinforced using interactive case-studies, which illustrate the application of the statistics in quality improvement situations. Upon successful completion of this program, learners will earn the Technical University of Munich Lean Six Sigma Yellow Belt Certification, confirming mastery of the fundamentals of Lean Six Sigma to a Yellow Belt level, based on the American Society of Quality's Body of Knowledge for the Certified Six Sigma Yellow Belt.