Effective Leadership And Communication

The ability to lead effectively is based on a number of key skills. These skills are highly sought after by employers as they involve dealing with people in such a way as to motivate, enthuse and build respect.

Course Objectives

• Understanding your role as manager and leader
• Establishing clear objectives and standards of performance for your team
• Managing your workload using effective prioritization and delegation techniques
• Maximizing your influencing skills
• Building an effective team
• Developing and leveraging the capabilities of team members

Who Should Attend?

Managers, supervisors, and team leaders who are responsible for building and maintaining effective teams in the workplace.

Course Outline

Fundamentals of High Performance Teams

• Analyzing the basics of team operations
• Obtaining the benefits of teams
• Considering the four types of teams
• Building team performance
• Understanding the role of the team leader

Basic Communication

• The basics of face-to-face communication
• Creating effective oral communication
• Making successful presentations
•  Understanding the skill of active listening
•  Overcoming barriers to communications

Giving and Receiving Feedback

• Learning to give effective feedback to others with scripts
• Receiving critical feedback effectively
• Understanding positive and negative attitudes
• Dealing with difficult employees
• Understanding why employees can be difficult
• Utilizing the Thomas-Kilmann conflict mode instrument
• Analyzing the various styles for influencing
• Feedback at Johnson and Johnson

Group Dynamics

• Building high performance team dynamics
• Avoiding ineffective team dynamics
• Rating your team's group process
• Understanding different team player styles
• Examining critical team member competencies

Team Decision Making

• Examining a team decision making model
• Utilizing the Vroom-Yetton leadership model
• Considering methods of group decision making
• Inspecting benefits and drawbacks of group decision methods
• Overcoming barriers to effective decision making

Team Problem Solving

• Defining creative problem solving
• Appreciating the difference between left and right brain thinking
• Obtaining the benefits of brainstorming
• Making use of DeBono's six thinking hats
• Considering Von Oech's work on overcoming mental locks
• Applying the four roles of the creative process

Conflict Resolution

• Understanding constructive vs. destructive conflict
• Obtaining the benefits of positive conflict
• Digging down to the roots of conflict
• Employing an effective conflict management model
• Examining the 5 styles for dealing with conflict

Time Management

• Managing time on a daily basis
• Understanding why people procrastinate
• Setting personal goals in all key areas to guide the use of your time
• Employing an effective goal setting formula
• Understanding the principles of achievement
• Using the key to your power
• Examining the impact of your belief system
• Changing your limiting beliefs

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session