Developing Management Skills

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff – the list goes on!

Management training is often the catalyst to inspire employees to better serve their clients. We provide practical tools for personal growth to help participants serve the internal and external customer with the end result being increased profits for the company.

After having attended this workshop you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

Course Objectives

• Understand the roles and responsibilities of each department
• Drawing and understanding your company’s organisational chart
• Develop a practical framework for understanding management
• Identifying the ‘core competencies’ required to be an effective manager
• Look at motivational models to problems of employee motivation and job design
• Motivate & Inspire employees
• Enhance enthusiasm
• Improve communication by identifying others’ assumptions and behaviours
• Resolve conflicts quickly
• Learn to choose the most effective behaviour for both short and long-term results
• Resolve performance issues quickly and effectively
• Developing planning and organising skills for maximum outcome
• Solve problems and make decisions more effectively by creating a dynamic work team
• Effectively coach and develop staff
• Organise your time and workload
• Building and leading high performance teams

Who Should Attend?

Department heads, managers, senior supervisors, team leaders, and others who need to develop their managerial skills for enhanced performance and career progression.

Course Outline

Good Manager, Bad Manager

• Deciding which one you want to be
• Qualities of both good and bad managers
• What can sabotage a supervisor’s success?
• Techniques for gaining the respect of former co-workers
• Leadership role
• Why do leaders fail?
• Are leaders born or made?
• Key lessons for those who need to break out of the ‘buddy’ role
• Differences between being the leader and ‘being the boss’
• The challenges facing leadership today
• Most common mistakes new managers make and how to avoid them.

Exploring your Managerial Style/Potential

• Discover your managerial style
• Managerial Assessment
• Making the most of your style in the workplace
• Management Style Team Games
• Developing & Enhancing your managerial style and skills

Understanding Different Communication Styles

• Identify your communication style
• Learn to identify their own behavioural styles, the styles of their co-workers and
  how to adjust and coach for better communication
• Verbal and nonverbal communication.
• Using body language
• Assertiveness and self-confidence
• Questioning techniques
• Active listening techniques that ensure you hear what is really being said
• Destructive and constructive words
• The importance of listening
• Effective listening skills
• Barriers to communication

Rephrasing for Better Relationships

• Learn how to use language so that it will be better received
• Deliver messages to colleagues and effectively respond to phrases such as ‘that’s not my job’ and ‘I don’t know’
• Dealing with difficult people
• Managing your own emotions when solving problems
• Building positive relationships
• Your role in settling disagreements between employees
• Handle difficult or explosive personalities and behaviours
• Identifying the ‘root cause’ of the problem

Goal Setting for Peak Performance

• Setting realistic and manageable goals
• Explores the components of SMART goals
• Practice delegating and communicating goals and expectations to the people they supervise
• Managing your time effectively
• Self-management and discipline
• Barriers to time management
• Minimising interruptions, paperwork and meetings

Coaching & Feedback Skills

• Become an effective coach
• The effective coach ‘tool-kit’
• Giving & Receiving Feedback
• Positive & Constructive Feedback – how to apply the right fit
• Different types of coaching (formal, job, reviews)

Delivering Performance Feedback

• When to deliver performance feedback?
• Steps of giving both positive and negative feedback
• Giving and receiving feedback

Difficult Personalities and Difficult Situations

• Ways to effectively manage difficult personalities and difficult situations
• Identify better ways in which to communicate and manage those whose actions make the process harder
• Relationships with subordinates
• Managing effective relationships
• Behavioural styles
• Social skills

Delegation Skills

• Explore the importance of delegate
• Discover the 7 levels of delegates
• Decide which level is suitable for your team members
• Delegation and its role in the development of team members

Managing Performance

• Goal setting
• Setting Objectives
• Staff Development Plans
• Performance Review
• Managing under-performance
• Dealing with difficult people in an effective manner
• Star performers

Building High Performance Teams

• Effective team building
• Explore the objectives to creating a ‘High Performance Team’
• Working Together – the tool kit
• Exceeding Target – the ingredients needed

Time Management

• Managing your time
• Multi-tasking with difficult tasks
• Planning & Prioritising
• Managing conflicting priorities
• Explore ‘importance’ & ‘priority’
• Effective Delegation

Motivation Skills & Understanding Others

• What makes your team member ‘tick’
• Elicit staff motivation, values and beliefs
• Motivation Skills – what’s needed…what involved
• Communication Skills
• Assertiveness Skills
• Achieving an outstanding job within your team – discover what to do

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session