Advanced Supervisory Skills (The Supervisor Development Course)

This training is designed for all those who have the potential and capabilities of developing into Supervisor’s, Team leader’s and new manager’s. Whatever their job title, if they are in charge of others then they will be helped greatly by this training.

In this training you will learn to

• Be effectively and professionally equipped for the major transition from the workforce to a team / leadership role
• Understand and practice key supervisory / management skills
• Learn how to motivate and harness your staff potential and abilities
• Develop objective setting, performance supervision and team communication
• Enhance your personal empowerment for successful corporate leadership

Course Objectives

By the end of this course participants will learn how to:

• Know what real supervision is, and be able to explain to others what it is, and what it means
• Understand and practice basic supervisory skills
• Define the difference between the supervisory and the operational roles
• Explain how to set and monitor Course Outcomes
• Explain what motivates you and describe ways to motivate others effectively
• Manage performance for results
• Use different techniques to communicate effectively with your team
• Use an appropriate strategy for delegating to others
• Motivate and support others in the achievement of targets
• Demonstrate effective questioning skills
• How to communicate effectively
• How to empower yourself and the Staff who work with you
• Describe your own sources of power and influence and know how to use and develop your influence to get support and help you to be an effective supervisor

Who Should Attend?

The course is designed for First level supervisors and those with leadership and managerial potential and capabilities.

Course Outline

What Is A Supervisor?

• Should you be a supervisor?
• Making the transition
• The difference between doing and supervising
• Highs and lows of the supervisory role
• What are the skills of an effective supervisor?
• Developing the skills
• Different ways to supervise others
• Supervisory styles
• Common mistakes you don't want to make

Managing Performance (Getting Results)

• Characteristics of Performance Management
• Business Plan basics
• Assessing your current situation
• You and the business plan
• Getting productivity through people
• The importance of strategic Goal Setting
• Develop the 5 Success essentials
• Getting and managing results
• How to develop proactive management
• Benefits and barriers to delegation
• How, when and to whom to delegate
• Getting it done right and instructing others

Managing Performance (Problems and People)

• What motivates me?
• What motivates others?
• What does Motivation do?
• Motivation creates energy
• The 3 Major steps of motivation
• Motivation in the workplace
• Herzbergs Motivational Theory
• Tailoring motivation ideas to individual team members
• How to manage conflict
• Working with different types of personalities
• What to do when a problem arises
• Listening and questioning skills

Managing Communication

• What is Communication?
• Three major levels of Communication
• The significance of Non-Verbal Communication
• Factors that affect your Communication
• Communication Chart
• Effective ways to Communicate
• Brain Communication impact
• Communication cycle
• Delivering clear, concise messages
• How to make an effective presentation
• 9 Effective Communication principles
• Positive Visual imaging
• Good   Bad relationships
• Planning a Team meeting
• How to be a decisive Decision maker
• Improving your ability to make decisions
• Verbal communication
• Barriers to communication
• Team communications
• Running a team meeting
• Choosing the right words
• Communicating in writing

Building Powerful Influence

• What is personal empowerment?
• Sources of personal power
• Developing your Mind, Attitude, Appreciation   and  Character influence
• Mind Think power
• Know the impact of Teleological Thinking
• Replacement Principle
• Building your personal power
• Using your personal power
• Building trust and believability: walking your talk
• 10 Essential Qualities of a Top Supervisor
• Planning for your future and developing yourself
• How to stay Motivated

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session