Customer Service Skills Diploma

The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

• Contract Centre Supervisor
• Customer Service Team Leader
• Customer Relations Advisor
• Hotel Manager
• Sales Manager

This Diploma course of Customer Service is comprehensive and is designed to cover the following key areas. This course has been designed for 45 guided learning hours:

Course Curriculum

• Customer Service Principles
• Customer Service Essentials
• Setting Customer Service Goals & Objectives
• Communication Skills for Customer Service
• Customer Service Techniques
• How to Manage Customer Service Team
• Improving Your Customer Service Leadership
• Leading Customer Service Team
• Teamworking and Team Building
• Handling Customer Complains
• How to Work with Unhappy Customers
• How to Gain Back Lost Customers
• Telephone Techniques
• Telephone Etiquette
• Telephone Customer Service
• Power of Telephone Courtesy
• Internal Customer Service
• Customer Service at Call Centres
• Social Intelligence
• Negotiation Skills
• Time Management
• Work Life Balance
• Stress Management at Workplace
• Safety in the Work Place

Method of Assessment

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded “Diploma in Customer Service”.

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• Benefit of applying NUS extra Discount Card.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

Eligibility / Requirements

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.