Customer Service Principles and Practice

Customer Service course is suitable for anyone interested to enhance their knowledge and skills in customer service. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.

People working in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs.

The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service .

The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

Course Syllabus

This course consists of following modules:

• Module 1 – What is Customer Service
• Module 2 – Telephone Techniques
• Module 3 – Dealing with Difficult Customers
• Module 4 – Solving Customers' Problems

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Eligibility / Requirements

There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.