Advanced Communication Skills Course

In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace.

Course Objectives

Learn how to develop different communicating strategies depending upon the other person's view of the world.

• Understand favored learning styles of others and how to use this when communicating
• Learn how to build rapport with anyone at anytime
• Learn how others absorb information and the process they go through to make decisions and to communicate
• Develop verbal and non-verbal communication techniques
• Learn how to elicit thinking patterns through eye movement
• Learn how to tap into another person internal representation system
• Learn how Meta Modeling works at workplace
• Learn some NLP techniques to influence and sway another person’s point of view

Who Should Attend?

Senior and middle managers who already have good communication skills and want to take them to the next level.

Course Outline

Communicating

• Communicating with others
• The communications process
• Different methods of communication affect your work
• Recognize good and bad communication
• Communication channels and its contribution

Filter Systems

• What happens to information when it comes in to our brain
• What happens to information for it to get out!

How miscommunication occurs

• Effective Communications
• What makes up an effective communication?
• The golden rules for effective communication
• How people sort and categories information
• What is a Meta program?
• Human interaction and levels of communication
• Making messages clearer, more effective and persuasive
• Impact of beliefs and values on communication
• Emphatic listening and deep level communication

How people sort information in their mind.

• The 6 main sorting offices of the mind!

Internal Representational Systems

• What is a representational system?
• How people represent what you say into their own language
• Techniques and strategies to communicate effectively with people with different systems
• Language – What words to use to encourage better communication
• Use body language to build rapport
• Advance language patterns that access the sub consciousness

Eliciting thinking patterns through eye movements

• How to know what people are thinking by their eye movements
• How to tailor your communications by what you see

How to build rapport with anyone and at anytime

• What is rapport?
• The 6 elements of rapport building
• Meta Modeling – Effectively influencing others based on the meta mod

How to give & receive feedback

• The principles of giving constructive feedback
• The 8 techniques of how to give effective feedback
• How to receive feedback
• Using NLP approaches in giving feedback

Action planning & putting into practice

• Develop an NLP action plan to take your new skills forward

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

Course Fees

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Timings

Daily Course Timings
08:00 - 08:20       Morning Coffee / Tea
08:20 - 10:00       First Session
10:00 - 10:20       Coffee / Tea / Snacks
10:20 - 12:20       Second Session
12:20 - 13:30       Lunch Break & Prayer Break
13:30 - 15:00       Last Session