Certification in Collection Management

By the end of the course, participants will be able to:

• Reposition the credit function within their organization to create profit
• Develop and manage the collections or credit control department
• Identify the most appropriate role for each collections team member in order to create an efficient collections team
• Redefine the internal image of collections and improve its importance in relation to the rest of the business
• Drive the credit control department to achieve a change-adaptable team

Target Competencies

• Credit Control
• Team Management
• Onboarding
• Change Management
• Advanced Collections Management